The McAuley

Is The McAuley a licensed assisted living provider in Connecticut?

Yes. Care at The McAuley, 275 Steele Rd, West Hartford, CT 06117, is provided under Connecticut DPH Assisted Living Services Agency license ALSA.0000164, held by The McAuley Center, Inc.. The license is active and runs to June 30, 2027.

In Connecticut the license belongs to the care agency, not the building. The apartments are a Managed Residential Community that registers with DPH; the ALSA is the entity DPH surveys and can discipline, so its license number is the one to check.

The licensee name on the state record is The McAuley Center, Inc.. That legal name is what you will find in eLicense and on DPH correspondence, even though families know the community as The McAuley.

How long has The McAuley held its DPH license?

The current license was issued July 28, 2011. DPH records show 2 earlier assisted living licenses at the same address, most recently Mercy Community Home Care Services, Inc. (ALSA.0000117, now closed), so the community has changed hands or names before.

• Mercy Community Home Care Services, Inc. — ALSA.0000117, issued January 1, 2009, now closed
• McAuley Center, Inc. — ALSA.0AL0011, issued April 1, 2005, now inactive

A new license number usually follows a change of owner or operator. Ask who the current owner and management company are, what changed in staffing after the transition, and whether residency agreements were reissued.

Has DPH taken enforcement action against The McAuley?

None reported. The McAuley Center, Inc. does not appear in any DPH Regulatory Action Report from 2022 through 2026 or on DPH's Health Care Facility Regulatory Action Orders page, the two places DPH publishes consent orders, fines and other formal actions.

DPH surveys ALSAs for licensure and investigates complaints, but it does not post routine ALSA inspection reports online; a 2024 legislative audit recommended a public, searchable source for them, and it has not been built. To see the latest survey, ask the agency for its most recent DPH survey letter and any plan of correction. Agencies receive these directly and can share them.

Check the license yourself in the eLicense License Lookup (number 164), and report a concern through DPH's complaint portal.

Does The McAuley offer memory care?

The McAuley does not list a memory care unit in its published information, so plan on traditional assisted living only unless the community confirms a DPH-approved dementia special care unit or program in writing.

Connecticut law (CGS § 19a-562) requires every dementia special care unit to give families a written disclosure covering its philosophy, placement and discharge criteria, staffing ratios and training, the physical setting, activities and extra fees. Ask for it before you tour. Since 2022 each ALSA must also file a list of its units and a staffing plan with DPH (DPH Blast Fax 2022-2).

26 other agencies in Hartford County list memory care, including All American Assisted Living at Enfield, Alto South Windsor, Arbor Rose at Jerome Home, Arden Courts of Avon. See the memory care list.

Care levels checked October 24, 2026 at themcauley.org · portal.ct.gov.

Where is The McAuley located in West Hartford, CT?

The McAuley is at 275 Steele Rd, West Hartford, CT 06117, in Hartford County. Hospitals families in West Hartford commonly use include Saint Francis Hospital and Hartford Hospital.

West Hartford Center and Blue Back Square are the town's walkable core, a short drive from both major Hartford hospitals.

3 other licensed assisted living agencies operate in West Hartford: AVIVA West Hartford, Brookdale Chatfield, Brookdale West Hartford.

If needs later go beyond assisted living, West Hartford has 4 DPH-licensed nursing homes (Autumn Lake at West Hartford, Hebrew Center for Health and Rehabilitation, Saint Mary Home, and more); see the nursing home list.

Veterans and surviving spouses are served by VA Connecticut (Newington campus) and may qualify for VA Aid & Attendance toward assisted living costs.

How does The McAuley compare with other assisted living in Hartford County?

The McAuley is one of 35 licensed Assisted Living Services Agencies in Hartford County. 26 of them list memory care (4 as dedicated memory care communities), and 9 are mid-renewal on the current DPH record.

It is part of a continuing care (life plan) community that files disclosure statements with the Department of Social Services, as 5 of the 35 agencies in the county do. That usually means independent living, assisted living and a nursing center on one campus, and an entrance-fee contract to read carefully.

The licensee is a nonprofit corporation, as 5 of the county's 35 agencies are.

Nearby and similar agencies in Hartford County, from the same DPH records:

*Operator-stated.

How much does The McAuley cost per month?

Connecticut does not publish prices for individual assisted living communities, so ask The McAuley for its written rate sheet. Across Greater Hartford, this site's 2026 research puts typical assisted living at $6,000–$8,500/mo.

Most communities price rent (the MRC apartment) and care (the agency's services) separately, and care is often tiered by hours or points. Get both in writing, and ask what happens to the care fee after a hospital stay or a fall.

Because it is a continuing care community, ask whether assisted living is available on a monthly rental basis or only under an entrance-fee contract, and request the current DSS disclosure statement, which lists the fees.

HUSKY C Medicaid does not pay assisted living rent. The Connecticut Home Care Program for Elders (CHCPE) can pay for the agency's care services in participating communities; see our CHCPE guide.

What should you ask when touring The McAuley?

Start with the license: confirm ALSA.0000164 is the agency providing care, then ask for the latest DPH survey letter, the rate sheet and the residency agreement.

• The license changed from Mercy Community Home Care Services, Inc. to the current licensee. What changed in management and staffing?
• Which care needs would require a move to a nursing home?
• How long have the executive director and the agency's supervisor of assisted living services been in their roles?
• How are medications handled — self-administered, aide-assisted, or given by a nurse — and how are errors tracked?
• Can we take the residency agreement home before paying a deposit?
• Do you accept the Connecticut Home Care Program for Elders (CHCPE) for care services?
• How do you handle a hospital discharge back to the community?
• Can family visit at mealtimes and in the evening without an appointment?

Visit twice, once at a meal. If problems come up after move-in, the CT Long-Term Care Ombudsman Program advocates for assisted living residents as well as nursing home residents.

How does moving into The McAuley work?

Before move-in, The McAuley's assisted living agency must assess your parent and set a written service plan, then reassess at least every 120 days or sooner if needs change.

• Housing and care terms. The Managed Residential Community's residency agreement covers the apartment and the ALSA's terms cover care; they may be one document or two. Read the admission, discharge and fee-increase terms before paying a deposit.
• Medications. Find out whether your parent will self-administer, get help from certified aides, or have a nurse give medications, since that changes both care and cost.
• Payment. Rent is private pay; long-term care insurance, VA Aid & Attendance and, in participating communities, CHCPE can offset the care portion.
• Life plan contract. Ask whether outside applicants can move directly into assisted living, or only residents already living on campus.

If The McAuley has no opening, ask to join its waitlist and keep touring; availability across the Capitol Region changes month to month.

Frequently asked questions